NY State Disaster Case Management Program: Hurricane Sandy

New York State Disaster Case Management Program



New York State, with funding from the FEMA, is providing disaster case management (DCM) services for New Yorkers with unmet needs arising from Hurricane Sandy.  Catholic Charities Community Services, Archdiocese of New York is managing the DCM program, as it did following Hurricanes Irene and Lee.

The DCM program is designed to provide a locally-based disaster case manager for New Yorkers with unmet needs related to Hurricane Sandy.  By funding a coordinated network of community-based agencies, New York State hopes to provide easy access to support for residents seeking help and to avoid duplication of services. 

Catholic Charities is subcontracting with locally-based not-for-profits to provide direct services through October 2014 in the following counties:  Bronx, Kings, Nassau, New York, Orange, Putnam, Queens, Richmond, Rockland, Suffolk, Sullivan, Ulster, and Westchester.


In order to be eligible for the DCM program, a person must have an unmet need that arose from or was exacerbated by Hurricane Sandy.  Those that are ineligible for FEMA or other assistance programs are still eligible for the DCM program as long as they have a verifiable unmet need related to the storm. 

Program Model

  • Offering information and referral services to clients that do not need, want, or qualify for DCM services;
  • Accepting client inquiries by phone, in person by appointment or on a walk-in basis;
  • Preparing a comprehensive assessment of client needs;
  • Developing an outcomes-based individualized disaster recovery plan;
  • Providing crisis intervention services where appropriate;
  • Advocating to resolve unmet needs and to access available benefits and services;
  • Maintaining ongoing contact with clients;
  • Initiating or participating in case conferencing where needed with other service providers;
  • Closing cases as appropriate, and referring clients with unmet needs to long term recovery committees in their communities;


Accessing Services

Through 211/311, the Catholic Charities SANDY Helpline (855-258-0483), or directly through DCM agencies.

  1. Jill Cornell said:

    Thanks, Shannon.

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